1. How Can We Help You?
At Wirefox, we want your bedtime listening experience to be completely peaceful and seamless. If you are experiencing technical difficulties, audio playback issues, subscription questions, or have suggestions for new historical episodes, please reach out to our support team.
Direct Customer Support
Email our engineering & support team directly:
Please include your device model, Android OS version, and a brief description of the issue.
2. Frequently Asked Questions (FAQ)
How do I restore my purchases on a new or second device?
Open BorMe → tap the Settings icon (or go to the Upgrade screen) → tap Restore Purchases. Your Google Play account will immediately sync your active subscription without any charge.
How do I cancel my subscription?
Subscriptions on Android are managed by Google. Open the Google Play Store app → tap your Profile icon (top right) → Payments & subscriptions → Subscriptions → select BorMe → tap Cancel subscription.
How does the Sleep Timer work?
In the audio player screen, tap the Timer button and choose 15, 30, 45, or 60 minutes (or end of story). During the final 60 seconds, the audio gently fades to silence so your sleep is never interrupted.
Can I listen offline?
Yes. Active premium subscribers can download full historical chronicles directly to their device for listening while in Airplane mode or away from Wi-Fi.
3. Google Play Account & Data Deletion Policy
In strict compliance with Google Play's User Data & Account Deletion Policy, Wirefox provides a clear and straightforward path for users to delete their data:
A. Immediate In-App Deletion (Local Data)
To purge all local data stored on your device immediately:
- Open the BorMe app.
- Navigate to Settings.
- Scroll down to the Data & Storage section.
- Tap Reset All Local Data and confirm.
This instantly and permanently deletes your downloaded story files, listening history, custom sound mixer levels, and on-device session preferences.
B. Web / Server-Side Data Deletion Request
Because BorMe does not require an account with an email or password, user records are indexed solely by an anonymous installation UUID. If you wish to request the deletion of any server-side cached tokens or subscription verification logs:
To submit a formal Data Deletion Request:
- Send an email to: support@wirefox.com
- Use the subject line:
BorMe Data Deletion Request - In the email body, provide your anonymous User ID (visible at the bottom of the in-app Settings screen), or attach a screenshot of your Google Play purchase receipt so we can locate the transaction token.
What is deleted: We will permanently erase all subscription telemetry, device tokens, and cached verification records from our database and RevenueCat server logs within 30 days of receipt.
4. Contact Information
Developer: Wirefox
Application: BorMe: Boring History for Sleep
Support: support@wirefox.com
Legal Hub: borme-legal.pages.dev